Tutorial by Purna Virji about starting with chatbots or virtual assistants. Chatbots, infobots, socialbots, salesbots, superbots! Bots are a great way to help serve your customers, build your business, and cut down costs.
The author walks you through building a bot, step-by-step, starting with a simple informational bot based on a template create by Microsoft. Informational bots make it easy for you to quickly get information via simple text-based chat.
She creates a bot to answer questions defined in a knowledge set or FAQ using QnA Maker and displayed in a Cortana bot using Azure Bot Service. You will be able to import source for Q&A from url or file, which makes it extremely easy even for non programmers to start developing bots.
These topics are explained in detail:
- QnAMaker Service creation
- How to explore, edit, extend and replace the Knowledge Base
- Knowledge Base testing
- Knowledge Base publishing
- Updating resources
- Integration with Azure Bot Service
It also explains how to connect to channels. WebChat is the default, but we can add other favorites. Excellent, yet so easy!
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